Policies
Financial Responsibility
Payment is due at the time of service. We accept cash, check, and all major credit cards. Free Spirit BodyWorks does not accept or bill insurance however, we are happy to provide an official receipt/statement which you may submit to your insurance company for reimbursement.
Cancellation Policy
Free Spirit BodyWorks has a 24-hour cancellation policy. This policy is set in place to effectively manage time and provide availability for all those in need of treatment. We constantly strive to provide professional and quality services and time is valuable. As we honor and respect your time, we ask that you do the same in return. We appreciate your business, thank you for understanding!
Timeliness
Appointment times have been scheduled specifically for you. We ask that you arrive 5 minutes before your scheduled start time. If you arrive more than 5 minutes early, please wait in your car. This allows time for our therapists to prepare for your appointment, please do not arrive more than 5 minutes early unless asked to do so. Thank you!
If you arrive late, your session may be shortened in order to accommodate others whose appointment follows yours. Depending upon how late you arrive will determine if there is enough time remaining to start the treatment session. Regardless of the length of the treatment received, you are responsible for payment of the full session rate. With respect and consideration to your therapist and other clients, please plan accordingly and arrive on time.
Illness
Massage/bodywork sessions are not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of any symptoms associated with illness! If it is within the 24-hour notice period, the cancellation fee will be waived.
Gift Certificates
Gift Certificates are sold as a dollar value and may be applied to any service. They are valid up to 6 months from the date of purchase or the date they are sent to the recipient in the case of electronic gift certificates. Appointments must be scheduled and completed by the expiration date. Gift Certificates may be redeemed for ½ the original value up to 30 days after the expiration date.
PLEASE NOTE: Any appointments missed without notice or cancelled without rescheduling within 24 hours of the original scheduled appointment time are subject to our cancellation policy described above.
Misconduct
Free Spirit BodyWorks is a professional establishment. Inappropriate behavior will not be tolerated! Unacceptable behavior includes but is not limited to: Offensive language or actions, any illicit, sexual or suggestive remarks or advances, etc. Misconduct will result in immediate termination of the session. The client is responsible for payment in full at regular hourly rates of the scheduled appointment and will not be invited to reschedule any future appointments.
Payment is due at the time of service. We accept cash, check, and all major credit cards. Free Spirit BodyWorks does not accept or bill insurance however, we are happy to provide an official receipt/statement which you may submit to your insurance company for reimbursement.
- A note on gratuity/tips: Gratuity is graciously appreciated however it is not expected or required. Thank you so very much! If you would like to leave gratuity, you may do so with cash or Venmo, we do not accept credit card tips.
Cancellation Policy
Free Spirit BodyWorks has a 24-hour cancellation policy. This policy is set in place to effectively manage time and provide availability for all those in need of treatment. We constantly strive to provide professional and quality services and time is valuable. As we honor and respect your time, we ask that you do the same in return. We appreciate your business, thank you for understanding!
- You may cancel online up to 24 hours prior to your appointment. If you need to cancel within the 24 hour time frame, please CALL OR TEXT: (254) 307-0231
- Anyone who cancels within the 24 hour time period OR either forgets or consciously chooses to forgo their appointment for whatever reason will be charged.
- If the fee is not paid via invoice (invoices include a 3% convenience fee) before your next appointment, you will be charged during checkout at your next appointment.
- Fees for missed appointments are:
- $150 for missed Ashiatsu and/or Advanced BodyWork sessions
- $45 for missed Therapeutic Massage sessions
Timeliness
Appointment times have been scheduled specifically for you. We ask that you arrive 5 minutes before your scheduled start time. If you arrive more than 5 minutes early, please wait in your car. This allows time for our therapists to prepare for your appointment, please do not arrive more than 5 minutes early unless asked to do so. Thank you!
If you arrive late, your session may be shortened in order to accommodate others whose appointment follows yours. Depending upon how late you arrive will determine if there is enough time remaining to start the treatment session. Regardless of the length of the treatment received, you are responsible for payment of the full session rate. With respect and consideration to your therapist and other clients, please plan accordingly and arrive on time.
Illness
Massage/bodywork sessions are not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of any symptoms associated with illness! If it is within the 24-hour notice period, the cancellation fee will be waived.
Gift Certificates
Gift Certificates are sold as a dollar value and may be applied to any service. They are valid up to 6 months from the date of purchase or the date they are sent to the recipient in the case of electronic gift certificates. Appointments must be scheduled and completed by the expiration date. Gift Certificates may be redeemed for ½ the original value up to 30 days after the expiration date.
PLEASE NOTE: Any appointments missed without notice or cancelled without rescheduling within 24 hours of the original scheduled appointment time are subject to our cancellation policy described above.
Misconduct
Free Spirit BodyWorks is a professional establishment. Inappropriate behavior will not be tolerated! Unacceptable behavior includes but is not limited to: Offensive language or actions, any illicit, sexual or suggestive remarks or advances, etc. Misconduct will result in immediate termination of the session. The client is responsible for payment in full at regular hourly rates of the scheduled appointment and will not be invited to reschedule any future appointments.